Mondrang Refund and Return Policy
At Mondrang, we are committed to delivering high-quality products. Please note that we do not accept returns on any items after they have been received. This applies to all standard purchases.
Exceptions
We will gladly accept returns or exchanges for defective, damaged, or incorrect items. If your product is defective, damaged, or not as described, please contact us immediately.
How to Report a Defective or Damaged Item
- Contact us within 5 days of receiving your order at contact@mondrang.com with your order number and a description of the issue.
- Provide clear photos of the defective, damaged, or incorrect item.
- We will guide you through the process of returning the item and issuing a refund or replacement.
For All Other Situations
We kindly ask that you carefully review your order before placing it, as returns are not accepted for standard purchases. We recommend inspecting your order upon arrival. By keeping your order, you acknowledge acceptance of this return policy.
Refund Process
- Refunds will be processed to your original payment method or issued as store credit.
- Shipping fees for defective, damaged, or incorrect items will be refunded.
Questions?
If you have any questions or concerns, feel free to contact us at contact@mondrang.com.
We appreciate your understanding!